TERMS AND CONDITIONS
We ship our products with fully trackable shipping method or UPS Express/Standard. All packages feature tracking data which allows you to determine the expected arrival date. Please always include your phone number in case courier needs to contact you. Once your item has been dispatched, we will send you a confirmation email including a tracking number.
All ready-to-ship orders are dispatched in 1-2 business days.
We ship worldwide.
Any order placed on the menuothebrand.com website and delivered outside of the EU territory, may be subject to taxes and customs duties when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the customer’s expense and under its responsibility. Menuo The Brand is not required to check and inform customers of customs duties and any applicable taxes. In order to know them, it is up to the customer to check with the relevant authorities of the country of delivery.
If You have ordered the wrong size, decided the items do not fit you perfectly or wish to return it for any other reason we are ready for you to do so within 14 days of delivery. We are not able to accept returned items that are dirty, have been worn or have marks on a surface. All the returned products have to be in their original packaging and have original label on them. All return shipment costs will be at the customer’s expense. If you wish to return your order you may send us an email hello [eta] menuothebrand.com.
The parcel should be returned using the Tracked & Signed service. The refund will be made as soon as the returned parcel has been received (max 2 business days). We recommend you get a proof of posting. Original shipping costs are non-refundable.
We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our online store.
We reserve the right to refuse any return on merchandise that does not meet the return requirements. If your return is not accepted, it will be send to you at our expense and a refund will not be issued. We appreciate your understanding.
We require a signature for all goods that are delivered. Acceptance of a delivery is your responsibility, please ensure that you or if you have specified a recipient (for example as a gift) are present at the delivery destination. We will not accept liability for any item(s) that have been delivered to the correct address but signed for by another party (for example a neighbor)
PLEASE NOTE: Shipping charges are non-refundable.
If you decide to refuse any shipments you are responsible for the original shipping charges to you and the return charges of the package to Menuo The Brand. The amount will be deducted from your merchandise refund.
PAYMENTS & RETURNS
Payment can be made by VISA, VISA Debit/Credit, VISA Electron, MASTERCARD, MAESTRO. Payment will be debited from your account upon dispatch of your order.
All credit/debit card transactions on this site are processed using STRIPE, a secure online payment gateway that collects card details.
Please note, we do not keep your credit card details on file. Your credit/debit card issuer may undertake additional security checks to confirm that it is you who is making the order. If the issuer of your credit/debit card refuses, or does not for any reason authorize payment, we will not be liable for any delay in delivery or subsequent non-delivery.
STRIPE will request the card number, expiry date, card holder name, address and security code value. The information is then further encrypted against the transaction details before being sent to the acquiring bank for authorization. STRIPE does not store security codes but they do store card numbers in an encrypted format.
Whilst we take all reasonable care to keep your details secure, we cannot be held liable for any loss you may suffer if a third party obtain unauthorized access to any data you provide when ordering or making payment on this site.
Refunds are processed during 2 business days after we receive returned item. Money will go back to the card and depending on the card issuer it may take up to 4 days before it shows on the customer’s credit card statement. The refund will exclude shipping costs, with the exception of faulty items.
If You have any questions, please let us know at hello [eta] menuothebrand.com
Orders received before 2.00pm (CET) Monday – Friday will be processed within 48 hours pending item availability and payment authorization. Orders placed after 2.00pm (CET) will begin processing the following working day. Orders placed on Saturday and Sunday will be processed on the following Monday. Orders placed on Bank and Public Holidays will be processed on the first working day following the Bank and Public holidays. We reserve the right to change our processing times during heavy ordering periods.
When You order an item from menuothebrand.com you are offering to buy it for the price stated, subject to these terms. All orders are subject to a non-refundable shipping charge, please see our charge structure under SHIPPING. Once You have placed your order, we will send You an email acknowledgement detailing the item(s) purchased, shipping charge, an order reference number and the value of your order that will be debited from Your credit/debit card. This is not an order confirmation or an order acceptance from menuothebrand.com.
Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance and completion of your order will take place when we have notified you via email that the item(s) you have ordered have been dispatched. Our acceptance of your order will be deemed complete and received by you at the time and date of sending you the email. Emails will automatically be assumed as received by You and if for any reasons beyond our control you have not received any emails from menuothebrand.com within 24 hours of placing your order you must contact us immediately.
If you wish to cancel your order you can notify us via email hello [eta] menuothebrand.com before your order is dispatched or where an order has already been dispatched you can return the item(s) in accordance with our Returns policy.
All orders are deemed separate and each is treated individually.
Silk is a delicate material, and we are hoping for your gentle care. Although we would prefer you to wash your Kimono by hand, we know you are busy, so you can wash it on a gentle cycle of 30 degrees in the washing machine. No tumble dry. Iron on low heat and your kimono will look like new for a long long time. Obviously, wash dark colors separately.
We produce in very small quantities, oriented towards ordering on demand. That way, we can also ensure fabrics diversity and top quality.
If we are out of stock on an item you have ordered, You will be notified via email.
Prices shown on this website are in EUR. Prices do not include Shipping. Shipping and the appropriate rates are set out in our Shipping section of this website. All prices and offers remain valid as advertised. The price of a product displayed on this website at the time the order is accepted and will be honored.
USING OUR WEBSITE
We reserve the right to refuse to supply products to any persons for whatever reason, to withdraw any products from the website at any time or remove or edit any content and material on this website. We will not be liable to you or any third party by reason of our withdrawing of any products from this website whether or not the products have been sold, refusing to process a transaction or suspending a transaction after processing has begun.
We reserve the right to change these Terms at any time. Any changes are effective immediately upon posting on this site and your continued use constitutes your agreement to all such Terms.
You agree not to impersonate any person or individual or to use a false name or name that You are not authorized to use. Please notify us of any changes to your account information immediately.
If you have forgotten your password, click on ‘Password Reminder’ in the Login page and follow the instructions. For security reasons, you must not share or disclose your password to or allow someone else to use your account. We can not be held liable if you choose to share your account details with any other person and we may cancel or suspend your registration at our reasonable discretion should we suspect any breach of these Terms and Policies by you. You should contact us immediately if you know or suspect that someone else knows your password.
Links to third party websites on this site are included for your convenience only. We do not endorse and are in no way responsible or liable for the actions, content, products or services of any off-site pages or external websites including (without limitation) any advertising, other materials, damage, loss, privacy statements, terms or offence caused of such pages or websites. We may not have reviewed all of the sites linked to this website and your linking to or from any other websites is at Your own risk.