Shipping and returns – Mènuo – Šilkiniai Kimono pagaminti Balyje

SHIPPING

We offer free worldwide shipping!

All orders are shipped from our warehouse in Lithuania within 1–3 business days. We always do our best to get your order on its way as quickly as possible!

We ship with FedEx and other trusted courier services, depending on the destination. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number.

During busy periods, such as holidays and major sales, preparing your order may take a little longer. We’ll always do our best to get it on its way as quickly as we can!

ESTIMATED DELIVERY TIMES

European Union: 3-7 business days
United States: 5-10 business days
United Kingdom: 5-10 business days
Canada: 5-10 business days
Other countries: Delivery times vary depending on the destination but usually it fits into 5-10 business days.

Please note that these are estimated delivery times and do not include the 1-3 business days needed to prepare your order. Delivery may occasionally take longer due to courier delays, holidays or customs processing.

CUSTOMS DUTIES & IMPORT TAXES

European Union: No additional import duties apply to orders delivered within the EU.

United States: We ship all US orders with duties paid (DDP). Import duties are calculated and collected separately at checkout, where you’ll see them listed as “Import Duties”. Shipping itself is free, and there are no additional import duties to pay upon delivery.

Other countries outside the EU: Your order may be subject to customs duties, import taxes or handling fees, depending on your country’s regulations. These charges are the responsibility of the customer.

RETURNS & EXCHANGES

We hope you absolutely love your MENUO kimono! But if it’s not quite right, you can return it within 14 days of receiving your order.

To arrange a return, simply email us at hello@menuothebrand.com with your order number. You don’t need to give a reason, although we always appreciate your feedback!

Please send your item back within 14 days of notifying us about your return.

You’re welcome to try on your kimono as you would in a shop. Please handle it with care and return it with all included accessories. You may be responsible for any loss in value caused by handling beyond what’s necessary to check the item.

Return shipping costs are the responsibility of the customer. We recommend using a tracked postal service and keeping proof of postage.

If you’d like a different size, colour or style, we recommend placing a new order.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, please email us at hello@menuothebrand.com. If possible, include a few photos so we can resolve the issue more quickly.

We’ll work with you to find a suitable solution in accordance with your applicable consumer rights. You won’t be responsible for return shipping costs if the item is defective or we’ve sent the wrong product.

REFUNDS

If you withdraw from your purchase within the applicable 14-day period, we’ll refund your payment, including any standard original delivery charges, within 14 days of receiving your cancellation request. We may wait until we’ve received the returned item.

For international returns, customs duties and import taxes already paid to customs may not be refundable. Please contact us before returning your order so we can confirm the applicable refund amount.

Refunds are issued to your original payment method unless we agree otherwise.

NEED HELP?

If you have any questions about shipping, sizing or returns, feel free to email us at hello@menuothebrand.com. We’re always happy to help!